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This has been an exciting time for me and my client, the Ontario Library Service (OLS). Earlier this spring we were announced as winners of the 2022 GTA International Coach Federation (ICF) Prism Award! Then a bit later in June we were feted and celebrated with the other fabulous winners at a gala event at

A version of this article was first published at the Globe and Mail Careers section. See my Globe columns here. And a VIDEO: Bad Boss? Learn to Manage Up! Having a tough time adjusting to a new boss? Too much micromanaging? Not getting enough guidance? Feeling invisible and wondering if they just don’t like you?

Update (July 25): I got together with Anne Marie Madziak recently for a zoom coffee chat. We had a chance to share a little more about the “Coach Approach” program that garnered OLS and me a Prism Award. You can tune in here. But get yourself a coffee/tea first:) The press release follows just below

Did you come up with your word (or mantra) yet for 2023? I have to confess, as I approached the halfway mark of January in this brand new year, I still hadn’t yet found my word. Ironic eh? Afterall, I’m the one who has been publishing (for 11 years) an annual list of year-end/year-ahead questions

This article was initially published in my Globe and Mail Column. See my latest Globe columns here. Many managers are caught between a rock and a hard place in the “return-to-work” challenge, pressured to bring people back but still facing resistance from those who now prefer to work from home. Mandating back-to-work is one thing. Engaging